Delete your account

Applies to the TeethPal app on iOS and Android · Last updated: September 17, 2026

You can permanently delete your TeethPal account and every piece of data linked to it at any time. Deletion is immediate and cannot be undone.

Delete in the app (recommended)

Open TeethPal and tap the Profile tab (Minty icon, bottom right).
Scroll to the bottom and tap Delete Account.
Confirm in the dialog. Your account and all data are erased from our servers right away, and the app returns to the welcome screen.

Subscriptions are managed by Apple and Google, not by TeethPal. Deleting your account does not cancel an active TeethPal Premium subscription. Cancel it first in App Store › Subscriptions or Google Play › Subscriptions, or from the "Manage Subscription" row on the Profile screen.

What is deleted

Data	What happens
Account (anonymous device identifier)	Deleted permanently
Scans, dental findings and whiteness scores	Deleted permanently
Chat conversations with Minty	Deleted permanently
Reminder settings and brushing logs	Deleted permanently
Dental photos	Never stored on our servers — they only pass through during analysis
Purchase records	Kept by Apple / Google under their own policies; TeethPal holds only an anonymous subscription status, which is deleted with the account

Deletion takes effect immediately in our live systems. Encrypted server backups are rotated every 7 days, so a deleted account disappears from all backups within 7 days as well. Nothing is retained after that.

If you can no longer open the app

TeethPal accounts are anonymous — we never ask for your name, email or phone number, and there is no login. This means we cannot look up an account from an email address.

Same device: reinstall TeethPal. On iPhone your account is restored automatically; open Profile and delete it as described above.
Device lost or replaced, or the account was not restored: write to [email protected] with the subject "Account deletion request", the platform (iOS/Android) and the approximate date you first used the app. We will respond within 30 days and delete any data we can match to your request.

Because accounts contain no personal identifiers, data left on our servers after a device is lost cannot be linked to you by anyone — including us.

Questions

[email protected] · See also our Privacy Policy and Terms of Use.